Refund policy

Last updated: August 25, 2026

This Return and Refund Policy explains how returns, replacements, and refunds work at Guardian Gram. We want you to be happy with your order — if something isn't right, here's exactly how it works.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, email us at support@guardiangram.com within 7 days of delivery with photos or a short video of the item (and the shipping label, if you received the wrong item). Once we've reviewed it, we'll send a replacement or issue a refund — you won't need to ship anything back for this category.

Lost or Significantly Delayed Packages

If your tracking shows no movement for more than 30 days, email us at support@guardiangram.com and we'll issue a full refund. If your tracking number isn't returning any updates at all, let us know and we'll chase it down.

Change of Mind

If an item just isn't for you, you can request a return within 7 days of delivery by emailing support@guardiangram.com. Return shipping for change-of-mind returns is the customer's responsibility. Once we receive and process the returned item, we'll issue your refund.

What We Can't Refund

We ship exactly to the name and address provided at checkout. If a package goes unclaimed or undelivered because of an incorrect address or contact details entered at checkout, we're unable to offer a refund or reshipment — please double-check your delivery information before placing your order.

How to Start a Return or Refund

Email support@guardiangram.com with your order number, a description of the issue, and photos or video if applicable. We'll get back to you with next steps as quickly as we can.